Articles on: How It Works

Step 5 - Completing Your Purchase, Forwarding Confirmation & Transferring your tickets



Cart Approved

Once you have an approved cart, you're on the clock.





You will be notified with cart approvals/rejections through email/sms, and your dashboard.

Retrieve your Virtual Card Information (if you have not yet)

Head to your Personal Details Page and grab your Virtual Card details (Card number, expiration, and CVV).


TIP: Save this payment method for faster checkout next time!


Click below for a tutorial on adding a payment method on your account:


Marketplace Checkout

Go back to the marketplace and complete your purchase. Always remember:

  1. Do not add ticket insurance
  2. Always confirm the correct delivery method is selected. (Always choose Mobile Delivery)

Always keep an eye on the timer and complete the purchase BEFORE it expires.


Click below for a tutorial on buying tickets on your account:


Why a transaction can get declined

Your purchase can get declined if:

  • It exceeds the funded amount on your card.
  • You try to buy before the TTC admin has approved the cart.
  • You let the timer expire before completing the purchase.

Do not wait before the timer runs out and Do not try to buy anything that The Ticket Collective has not approved yet.


Order Confirmed

As soon as the purchase pushes through, make sure to forward the confirmation email to your Ticket Collective Forwarding Email Address.

  1. Locate the order confirmation email.
    • In your email inbox, find the original order confirmation email for the tickets you just purchased. Keep this open.
  3. Find your Ticket Collective forwarding email address.



  • Navigate to the Ticket Collective website, and enter your dashboard.
  • Select Order Confirmations
  • You will find your unique Ticket Collective email address immediately.



  1. Forward the confirmation to your email address.
    • Reopen the order confirmation email.
    • Select "Forward", and enter your unique Ticket Collective email address.
    • Send the confirmation email.


Transfer your tickets

As soon as the tickets are available to transfer.

  1. Transfer your tickets directly to: tickets@theticketcollective.com
  3. Once the transfer is complete, forward the transfer confirmation email to your Ticket Collective Forwarding Email Address.
    2. Make sure to include ALL attachments (ticket images and PDFs) when you forward it.
Do not begin ticket transfer until the order confirmation has been submitted.

Updated on: 27/08/2026