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Step 4 - How to Submit a Cart for Review

Cart your tickets

After carting tickets that match the target criteria for an event, you will need to submit a screenshot of your cart for our team to approve seat locations and pricing.


Cart screenshots can only be submitted through the Ticket Collective dashboard, not through email or SMS.


Key Steps


  1. Open your Ticket Collective personal dashboard.
  • After carting tickets for an event, you will need to submit a screenshot of your cart for our team to approve seat locations and pricing.
  • To do so, be sure you are logged in to your Ticket Collective personal dashboard before beginning to buy.
  • You will navigate to the event page (shown below) to find




  1. Select the event you have just purchased.



  • Find the desired event, as shown in the top picture.
  • Select the green button labeled Upload Cart Screenshot.
  • This will open a section allowing you to upload your screenshots. You can either drag and drop it into the box, click to browse your files, or just paste it directly with Ctrl+V (Windows) or Cmd+V (Mac).
  • Once the screenshots are attached, select Submit Cart.


Cart screenshots will either be approved or rejected by The Ticket Collective team right in the dashboard. You will be notified instantly with this decision. Once approved, funds will be applied to your account, allowing you to successfully purchase the carted tickets.


Receiving a cart rejection does not mean you are rejected completely from the event! It means that specific set of tickets is not what we were looking for. You may go back into the seat map and attempt to submit a new cart containing tickets that better fit the target criteria.


Cart Submission Outcomes


Not Approved/Rejected:

If your card doesn't get approved, it's almost always for one of these reasons:

  • It didn't meet the criteria
    • The section, price or group size didn't match what was posted.
  • Criteria has changed
    • Sometimes the target criteria updates once we've gained access to the sale. Keep an eye on the event details page for changes.
  • The tickets weren't eligible
    • Platinum, VIP, and verified resale tickets are never eligible unless a listing explicitly says otherwise.

It's not the end of the road. Review the criteria again including any new feedback or instructions our team may have sent and if you find tickets that actually match, submit a new screenshot and try again.


Please refer to Step 2 - Where to Find Target Criteria/What Tickets to Look For to know tips in finding and reviewing the target criteria for the events you opted in.
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Approved

This is what you want. Your cart is now approved and your card is now funded. Make sure to retrieve your card details from your Personal Details Page, and complete the purchase. Do not add ticket insurance, and stay within the ticket limit.



CAUTIONARY NOTES:
  1. Submitting cart screenshots and receiving cart verification is required before moving forward.
  2. Make sure screenshots are clear and complete before uploading or sending.


TIPS FOR EFFICIENCY
  1. Keep screenshots organized in a dedicated folder before starting the upload.
  2. Review the submission instructions once before sending to avoid missed steps.


After you have made your purchase, please refer to Step 4 - Completing Your Purchase, Forwarding Confirmation & Transferring your tickets for the next step.

Updated on: 27/08/2026