Ticketmaster - How to Transfer Tickets & Forward Transfer Confirmation

Link to Loom Tutorial

Objective

This tutorials demonstrates how to transfer tickets in Ticketmaster to another person and then forward the transfer confirmation email to the Ticket Collective forwarding address. Follow these steps to ensure the transfer is completed correctly and documented.

Key Steps

1. Log in to Ticketmaster and open My Account 0:01

• Sign in to your Ticketmaster account.
• If you do not have an account, refer to the Ticketmaster account creation tutorial before continuing.
• In the top-right corner, select My Account.

2. Open Upcoming Events under My Tickets 0:15

• Under the My Tickets section, locate Upcoming Events.
• Select Upcoming Events to view your active tickets.
• Find the event for which you need to transfer tickets.

3. Open the event and choose Transfer 0:27

• Click View Tickets for the event you want to transfer.
• Locate the Transfer button next to the ticket listing.
• Select Transfer to begin the transfer process.

4. Select tickets and enter recipient details 0:37

• Choose the specific ticket(s) you want to transfer.
• Enter the recipient’s information exactly as required:
• • First name
  • Last name
  • Email address
• Review the details carefully before proceeding.

5. Confirm the transfer and verify completion 0:42

• Click Confirm to submit the transfer.
• Return to Upcoming Events to verify the tickets are no longer available in your account.
• This confirms the transfer has been initiated successfully.

6. Locate the transfer confirmation email 1:07

• Check your email inbox for the Ticketmaster transfer confirmation email.
• Keep this email available, as it must be forwarded to Ticket Collective.
• Do not delete or archive it before forwarding.

7. Open Ticket Collective Dashboard and find Ticket Transfers 1:15

• Open a new browser window and sign in to your Ticket Collective Dashboard.
• Scroll down to the Ticket Transfers section.
• Open the instructions provided there for forwarding transfer confirmations.

8. Copy the Ticket Collective forwarding email address 1:25

• Review the instructions in Ticket Transfers.
• Copy the provided forwarding email address exactly as shown.
• Save it temporarily for use in your email client.

9. Forward the confirmation email to Ticket Collective 1:37

• Open the Ticketmaster transfer confirmation email in your inbox.
• Click Forward.
• Paste the Ticket Collective forwarding email address into the recipient field.
• Send the email.

10. Confirm the process is complete 1:49

• Verify that the transfer was completed and the confirmation email was forwarded successfully.
• Retain any records or email copies needed for reference.
• The ticket transfer process is now complete.

Cautionary Notes

• Ensure you are logged into the correct Ticketmaster account before starting.
• Double-check the recipient’s first name, last name, and email address before confirming the transfer.
• Make sure you forward the transfer confirmation email to the correct Ticket Collective forwarding address.
• Do not assume the transfer is complete until the tickets no longer appear in your Ticketmaster account and the confirmation email has been sent.

Tips for Efficiency

• Keep Ticketmaster, your email inbox, and the Ticket Collective Dashboard open in separate tabs or windows to move through the process faster.
• Copy the Ticket Collective forwarding email directly from the dashboard to avoid typing errors.
• Verify the event and ticket quantity before clicking Confirm to prevent mistakes.
• Save the confirmation email until the transfer has been fully documented.

Link to Loom

https://loom.com/share/2d29a7fd150641c7b1fae5d4eab482d6

Updated on: 28/05/2026