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Ticketmaster - How to Transfer Tickets & Forward Transfer Confirmation

IMPORTANT: Before submitting your ticket transfers, you must first submit your order confirmation.


Key Steps

  1. Navigate to your Ticket Collective dashboard.


  • For ticket transfers, open the section entitled Track your Ticket Transfers.
  • Review the transfer instructions, as seen below. Keep this tab open.


  1. Log in to your Ticketmaster and click My Account.



  1. Open Upcoming Events under My Tickets.
    • Under the My Tickets section, locate Upcoming Events.
    • Select Upcoming Events to view your active tickets.
    • Find the event for which you need to transfer tickets.



  1. Click View Tickets

  1. Click Transfer



  1. Select the tickets you need to transfer




  1. Fill in the Recipient Details with:
    • Your first name
    • Your Last name
    • Enter the email address: tickets@theticketcollective.com
      • The email address can also be copied directly from the TTC Dashboard, in the Ticket Transfers view you have open.


You always transfer your tickets to tickets@theticketcollective.com


  1. Click Send


  1. Locate the transfer confirmation email.
    • Check your email inbox for the Ticketmaster transfer confirmation email.
    • Keep this email available, as it must be forwarded.
    • Do not delete or archive it before forwarding.


  1. Forward the transfer confirmation email to your unique TTC forwarding email right away.
    9. Make sure to include ALL attachments (ticket images and PDFs) when you forward it.

Updated on: 26/08/2026