Articles on: Training Content

Ticketmaster - How to Buy Tickets

After opting in to an event opportunity, the event details and the link to the purchasing page will appear on your dashboard 15 minutes before the sale opens.


  1. Click the Blue Buy link to access the sale.
  2. Join the Waiting Room.
    • Click Join Waiting Room. The wait can be a few minutes or up to an hour for some popular events


  • Once you have entered the front of the line, the Ticketmaster page will automatically reload and take you to the event map.
Some events do not have waiting rooms, the Buy Link will lead you directly to the Seat Map.


  1. Enter the event map.


Many events will have multiple sale options (Artist Presale, Venue Presale, Fan Flub Pre-sales, etc.). Keep in mind that we will always include which presale (and pre-sale code) to target in the Event Details and Target Criteria.



  1. Locate the price bar above the seat map or at the top of the ticket list and use it to zero in on your target price range.
    • Drag it to highlight the minimum and maximum amount that is within your budget.
    • Select your seats


When multiple rows share the same price, take the closer row first. For example, if Row J and Row S are both priced around your target, Row J, the closer row, is the one to pick.


What to Avoid

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  • Resale or Verified Resale Tickets — On Ticketmaster, these show as a pink dot. These are seats that were purchased off Ticketmaster and are now being resold at a higher price. Avoid at all costs — many of these get carted by accident, so always double check before adding to cart.
  • Official Platinum and VIP Packages — Platinum seats are the same blue color as standard seats but will show as "Platinum" in your cart, so they're not always obvious. VIP Package seats are usually yellow-orange with a star in the middle. These are typically the last, most expensive seats left on shows that are nearly sold out.
  • Side Stage, Behind the Stage, Obstructed, or Limited View seats.
  • Donation or charity-proceeds tickets.


Always double check the ticket type label before adding anything to your cart or puchasing.


  1. Continue to checkout


  • Do NOT purchase Insurance


  1. Agree to the Terms of Use and click Place Order to complete the purchase.

NEVER purchase physical tickets that need to be mailed, OR non-transferable tickets!


Refer to Ticketmaster - How to Transfer Tickets & Forward Transfer Confirmation for your next step.

Updated on: 02/09/2026