Training FAQs
How does training work?
Training consists of two self-paced training videos and access to a dedicated support team available via live chat when you need assistance. Both videos must be completed before you can request admin approval.Some readersIs there a learning curve?
Yes. Not every submission will be approved, especially early on. Ticker Resellers have specific requirements, and approval rates for new participants are typically around 1 in 4 submissions. This improves meaningfully in months 2 and 3 as you become familiar with the broker's preferences and the platform's timing.Few readers
Industry Glossaries
Ticket Types
A quick-reference guide to key ticket types. Term Definition Floor Seats Seats on the floor section of the venue — same level as the stage. Typically the closest seats to the performer. Lowers Seats are located in the lower-level sections, directly above the floor. The first seated section after the floor. Clubs A mid-level seating tier found at some venues, generally situated between the lower and upper levels. | Uppers | Seats on the highest lSome readersPurchasing Keywords
A quick-reference guide to key event purchasing terms. Term Definition Presale A ticket sale that occurs before the general public onsale, typically requiring a presale code to access. Presale codes are provided in event details. General Onsale / Public Sale The point at which tickets become available to the general public without a code. | Waiting Room / Queue | A virtual holding area that opens before high-demand events go on sale. To join, log in to thPopularDelivery Methods
A quick-reference guide to key delivery methods. Term Definition Mobile Delivery Tickets are stored digitally in the account and can be transferred electronically. This is the only acceptable delivery method unless otherwise specified. Will Call Tickets must be picked up in person at the venue box office on the day of the event. Do not purchase without approval. | Hard Shipping | Physical tickets will be mailed to the address on the account. Do not purchaSome readers
General Tutorial Videos
Tutorial: A to Z – Ticket Brokers
A to Z – Ticket Brokers || Both videos must be completed in order before you can move forward in onboarding.PopularTutorial: Live Nation All Access Setup (using an existing Ticketmaster/LiveNation account)
Live Nation Access Setup Our Step-by-step Guide to setting up your Live Nation Account Go to the Live Nation All Access page, livenation.com/allaccess Click Join for Free. When prompted, sign in using your existing Ticketmaster email and password. Complete any first-time setup prompts that appear after login. If asked to connect Spotify or Apple Music, eiPopularTutorial: How to Register for Live Nation Artist Presales
How to Register for Live Nation Artist Presales Step 1: Navigate to the Registration Page Go to the URL: signup.livenation.com/{artist_or_tour_name} Ensure you are on the page for the correct Artist or Tour. Step 2: Sign In to Your Account Click on the sign-in option. Enter your Ticketmaster or Live Nation account credentials. Confirm that you areFew readers
TTC Video Tutorials
TTC - How to Upload Cart Screenshots
Upload Cart Screenshots After Buying Tickets Objective After carting tickets for an event, you will need to submit a screenshot of your cart for our team to approve seat locations and pricing. This tutorial explains how to submit cart screenshots for approval to your Ticket Collective personal dashboard. Cart screenshots can only be submitted through the Ticket Collective dashboard, not through email or SMS. Key Steps **Open your Ticket Collective personal dashbFew readersTTC - How to Upload Proof of Ticket Transfer & Acceptance
Upload Proof of Ticket Transfer and Transfer Acceptance Link to Loom Video Objective This tutorial explains how to upload proof of ticket transfer and proof of transfer acceptance in Ticket Collective. It ensures the required confirmation emails are submitted in the correct order so the transfer documentation is complete and accepted. Key Steps 1. Access the Ticket Transfers section [0:00](https://loom.com/share/ee336dfFew readersTTC - How to Find Your Unique TTC Forwarding Email
Link to Loom Tutorial Objective This tutorial explains four ways to find your unique Ticket Collective forwarding email within your dashboard. Use it whenever you need to copy or confirm the email address used for forwarding submissions, confirmations, or transfers. Key Steps 1. Open Your Ticket Collective Dashboard 0:00 ![](https://storage.crisp.chat/uFew readersTTC - How to Submit Order Confirmation
Submit Order Confirmation in Ticket Collective Before Ticket Transfer Link to Loom Video Objective This tutorial explains how to submit an order confirmation from the Ticket Collective Personal Dashboard before starting the ticket transfer process. It ensures the correct confirmation method is used and that all required information is included for review. Key Steps 1. Locate the Order Confirmations section [0:00](httpsFew readers
Ticketmaster Video Tutorials
Tutorial: How-To Ticketmaster
How-To Ticketmaster || Both videos must be completed in order before you can move forward in onboarding.PopularTicketmaster - How to Transfer Tickets & Forward Transfer Confirmation
Link to Loom Tutorial Objective This tutorial demonstrates how to transfer tickets in Ticketmaster and then forward the transfer confirmation email to your unique Ticket Collective email address. Follow these steps to ensure the transfer is completed correctly and documented. Key Steps Navigate to your Ticket Collective dashboard. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeecFew readersTicketmaster - How to Create a New Account
Link to Loom Tutorial 1. Navigate to Ticketmaster and start registration 0:00 Go to ticketmaster.com. In the top-right corner, select Sign In / Register. This begins the account creation process. 2. Enter your email address [0:1Few readersTicketmaster - How to Update CC/Billing Information
Link to Loom Tutorial Objective This tutorial explains how to add or update billing information in a Ticketmaster account using the Ticket Collective virtual card. It ensures the correct payment details are entered so tickets can be purchased successfully. Key Steps 1. Confirm you are signed in to the correct Ticketmaster account 0:19 ![](https://storFew readersTicketmaster - How to Buy Tickets
Objective: This tutorial demonstrates how to purchase tickets on Ticketmaster using your Ticket Collective account. You will be walked through how to navigate to the event page, the average waiting room/queue experience, account verification steps, and the final ticket checkout process. Refer to the *Ticketmaster Buying - What to Look for & Further Guidance *tutorial for specific information on the best tickets to buy, including **common seating terminologFew readers
AXS Video Tutorials
AXS - How to TransferTickets and Forward Confirmation
Transferring Tickets in AXS and Forwarding the Confirmation to Ticket Collective Link to Loom Video Objective This tutorial explains how to transfer tickets in AXS, confirm the transfer was completed, and forward the transfer confirmation email to Ticket Collective. Follow these steps to ensure the ticket transfer is completed correctly and the required confirmation is submitted. Key Steps **1. Sign in to AXS and access yoFew readersAXS - How to Buy Tickets
Objective: This tutorial demonstrates how to purchase tickets on AXS using your Ticket Collective account. You will be walked through how to navigate to the event page, completing account verification steps, and the final ticket checkout process. Refer to the *AXS Buying - What to Look for & Further Guidance *tutorial for specific information on the best tickets to buy, including common **seating terminology **across different venues, how many **tickets **Few readersAXS - How to Create a New Account
Creating a New AXS Account Link to Loom Video Objective This tutorial outlines the steps required to create a new AXS account, verify the email address, and complete phone verification. Follow these steps to successfully access a newly created AXS account. Key Steps 1. Navigate to AXS and Start Account Creation 0:00 ![](https://storage.crisp.chat/users/helFew readersAXS - How to Add Credit Card and Billing Info
Adding Ticket Collective Credit Card and Billing Information to an AXS Account Link to Loom Video Objective This tutorial explains how to log in to an AXS account and add the Ticket Collective virtual credit card and billing details as a payment method. Following these steps ensures the account is set up correctly for future transactions. Key Steps 1. Log in to your AXS account [0:00](https://loom.com/share/11467091ecdFew readers
SeatGeek Video Tutorials
SeatGeek - How to Add Credit Card & Billing Information
Adding Ticket Collective Credit Card and Billing Information to a SeatGeek Account Link to Loom Video Objective This tutorial explains how to add a Ticket Collective virtual credit card and billing details to a SeatGeek account. Follow these steps to ensure the payment method is entered correctly and saved successfully. Key Steps 1. Log in to SeatGeek and open account settings [0:17](https://loom.com/share/873b38b3a406Few readersSeatGeek - How to Transfer Tickets and Forward Confirmation
Transferring Tickets in SeatGeek and Forwarding Transfer Confirmation to Ticket Collective Link to Loom Video Objective This tutorial explains how to transfer tickets in SeatGeek, verify the transfer, and forward the transfer confirmation email to Ticket Collective. It is designed to help a team member complete the process accurately and provide the required confirmation to the Ticket Collective team. Key Steps **1. SiFew readersSeatGeek - How to Create a New Account
Creating a New SeatGeek Account Link to Loom Video Objective This tutorial explains how to create a new SeatGeek account from start to finish. Follow these steps to register successfully and confirm that the account has been created. Key Steps 1. Navigate to SeatGeek 0:00 ![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/imagFew readers
Etix Video Tutorials
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