AXS - How to Transfer Tickets & Forward Transfer Confirmation
IMPORTANT: Before submitting your ticket transfers, you must first submit your order confirmation.
Key Steps
- Navigate to your Ticket Collective dashboard.
- Open theticketcollective.com and navigate to your personal user dashboard.
- For ticket transfers, open the section entitled Track your Ticket Transfers.
- Review the transfer instructions, as seen below. Keep this tab open.
- Log in to your AXS and access your account.
- Select Your Account from the menu.
- Open the Your Tickets tab and start a transfer.
- In Your Account, switch to the Your Tickets tab.
- Click the Transfer button in the top-right corner.
- Select the event and tickets to transfer.
- Find the event for which you want to transfer tickets.
- Expand the event you need to transfer tickets for by opening the event’s drop-down menu.
- Select the specific individual tickets you want to transfer.
- Assign Recipient to tickets@theticketcollective.com
- The email address can also be copied directly from the TTC Dashboard, in the Ticket Transfers view you have open.
- You will need to add a new contact if it's your first time transferring tickets to us
- Click Add New.
- Enter your first and last name
- Enter tickets@ticketcollective.com in both the Email Address and Confirm Email Address.
- Click Add New Contact
- Complete your transfer
- Select Send tickets by email and click Transfer # Selected
- Locate the transfer confirmation email.
- Check your email inbox for the AXS transfer confirmation email.
- Keep this email available, as it must be forwarded.
- Do not delete or archive it before forwarding.
- Forward the transfer confirmation email to your unique TTC forwarding email right away.
- Make sure to include ALL attachments (ticket images and PDFs) when you forward it.
Updated on: 25/08/2026