What Should I Do If Transfer Isn't Available?

Some events have a Delivery Delay set by the venue or performer. This prevents mobile transfer from being available immediately after your purchase — even though the purchase itself went through completely. This is expected and not a sign that anything went wrong on your end. The delay typically lifts within a few days to a few weeks before the event.

What to do:

• Don't attempt to force the transfer or contact support assuming something's broken
• Note the expected delay-lift date/time when you submit your order confirmation, if that information was provided at checkout
• Check back once the delay window has passed
• If the delay window has passed and transfer still isn't available, that's the point to reach out to support

Updated on: 02/09/2026