Glossary

Ticket Group Size

These are the number of seats you must purchase, and they must be directly next to each other in the same row, with no gaps. (For example, if the group size is 4, you must find 4 consecutive seats together. Purchasing 4 individual single seats in different locations does not qualify.)

Event Priority Ranking

Event priority ranking tells you which events to opt in first. Each event listing indicates a type of ranking in order — Urgent Priority, High Priority, Medium Priority and Low Priority.

Target Criteria Priority

Priority ranking tells you which tickets to target first when an event goes on sale. Each event listing includes a set of Target Criteria ranked in order — 1st Priority, 2nd Priority, 3rd Priority, and so on. Always start with 1st Priority. This represents the most preferred tickets. Only move to the next priority level if you cannot find tickets that match the current one. Each priority level specifies the sections, price limits, group sizes (consecutive seat count), and the required delivery method. All criteria listed must be met. If a ticket matches the section but exceeds the price limit, it does not qualify.

Floor Seats

Seats on the floor section of the venue — same level as the stage. Typically the closest seats to the performer.

Lowers

Seats are located in the lower-level sections, directly above the floor. The first seated section after the floor.

Clubs

A mid-level seating tier found at some venues, generally situated between the lower and upper levels.

Uppers

Seats on the highest level of the venue.

Facing

Seats with a direct line of sight to the stage.

Official Platinum / VIP Tickets

Premium tickets priced higher based on the promoter's and/or the performer's specifications. A note on the ticket will describe these seats. These should never be purchased without prior approval.

Limited or Obstructed View

The seat does not have a full, clear view of the stage or performer. This will be disclosed on the ticket listing. Do not purchase without approval.

Handicap / ADA / Companion Seat

A seat designated for fans with additional accessibility needs. Do not purchase without approval.

Non-Transferable

Tickets that cannot be digitally transferred to another account. This may appear on the left side of the screen when carting. Approval must be obtained before purchasing.

Artist Presale

Access offered directly by the artist. This will be a common presale type, and the access code will be included in the event announcement if applicable.

Fan Club Resale

Exclusive to members of an artist's official fan clumb.

Venue Presale

Organized by the specific venue, usually announced through their email newsletter ot social media.

Credit Card Presale (Sponsor)

Exclusive to the cardholders of the specific banks, such as Citi (requires first six digits or card or chase.

Live Nation Presale

Available to users with a Live Nation account, often requiring a code (e.g., "KEY" or "SOUNDCHECK").

Spotify Presale

Sent via email by Spotify to fans who frequently stream a particular artist.

Ticketmaster Presale

General presale for users with a Ticketmaster account, often linked to "favoriting" an artist.

Album/Merch Pre-order Presale

Access granted by purchasing a new album or merchandise from the artist's store.

Radio Presale

Codes shared by local radio stations.

Social Media Presale

Codes shared on artist, venue, or promoter social media pages.

Presale

A ticket sale that occurs before the general public onsale, typically requiring a presale code to access. Presale codes are provided in event details.

General Onsale / Public Sale

The point at which tickets become available to the general public without a code.

Waiting Room / Queue

A virtual holding area that opens before high-demand events go on sale. To join, log in to the account before the presale starts. The waiting room typically opens 15 minutes prior to the sale. Some waiting rooms require two-factor authentication — be prepared to receive a code to the number on file.

Carting

The act of selecting tickets and adding them to your cart. Once tickets are selected, click Next to proceed to the cart screen. Do not complete the purchase until approval has been granted.

Cart Timer

A countdown timer — generally five minutes — that begins once tickets are in your cart. The purchase must be completed within that window or the tickets will be released.

Ticket Limit

The maximum number of tickets that may be purchased on a single account for a given event. Most events have an 8-ticket limit, though it can be as low as 2. The limit is listed under event info. Never exceed the ticket limit or attempt multiple purchases on the same account to acquire more tickets — all orders can be canceled for exceeding the limit.

Add-Ons

Optional extras that may appear during checkout, such as parking passes, food and drink vouchers, or early access. These should never be purchased.

Ticket Insurance

An optional purchase protection product is offered during checkout. Always decline this — click 'No' for 'protecting your purchase' before completing any order.

Drops

Tickets that were previously held back and released during or after a sale. If directed to 'wait for drops,' refresh the screen periodically to check for newly available inventory. Note: each refresh may require re-entering the presale code. Do not refresh too quickly or too frequently, as it can cause the tab to become corrupted or paused.

Paused / Browsing Paused

A screen that appears when Ticketmaster detects that an account or browser tab is moving too quickly. If this occurs, try accessing the presale in a different browser or on a different device. In some cases, an account may be flagged and remain paused, preventing it from being used for purchasing.

Verified Fan Registration

A Ticketmaster program that requires buyers to register their accounts in advance for a chance to receive a unique presale code. Designed to filter out bots and accounts with irregular purchasing histories.

Two-Factor Authentication (2FA)

A security step that sends a verification code to the account's phone number. Required during login, queue entry, and ticket transfers. Be prepared to receive this code promptly.

Performer / Headliner

The main act — the person or group the audience came to see.

Event

Any ticketed live experience, including concerts, sports, comedy, theatre, and more. Key event details include the date, time, performer, and venue.

Price Break ("Breaks")

A cheaper section, row, or seat directly adjacent to a more expensive one. The 'break' is simply the point at which the price drops. Breaks can occur between sections (Section B priced lower than Section A), between rows (Row 15 cheaper than Row 14), or between individual seats (middle seats cheaper than aisle seats).

Refund

Money returned to the original payment method used by the vendor. A refund may be issued if an event is canceled, rescheduled, or if there is an issue with the order.

Credit

Money returned to the customer's online account on the ticketing platform, usable only for future purchases on that site. Credits most commonly occur after an event is canceled or rescheduled.

Primary Market

The original point of sale where tickets are first made available to the public. Tickets are sold directly by the venue or promoter at set prices. Examples: Ticketmaster, AXS, Paciolan.

Secondary Market

The resale market where tickets are listed after their original purchase. Prices are set competitively by brokers based on event demand. Examples: StubHub, SeatGeek, Vivid Seats.

Lowers Facing

Lower-level seats that sit directly opposite the stage, so the performer is right in front of you. The number of sections included can vary by venue — sometimes it's just one section, other times it's two or three side by side.

Side Stage. Behind Stage, and Limited View

Exactly what they sound like — seats that aren't facing the stage directly. These typically only get released when a show is nearly sold out and demand is extremely high. The view is limited: you're either looking at the stage from a sharp angle or with your back to it entirely.

Resale Tickets

Tickets being resold by another buyer, not sold directly by the venue, team, or promoter. On Ticketmaster, these show up as pink dots on the seating map. These are not face-value tickets.

Platinum and VIP seats

Premium seats sold by the venue at prices well above standard face value. Platinum seats are trickier to catch because they show up as the same blue color as regular seats — no visual difference until you click. VIP Package seats are more obvious: look for a yellow-orange dot with a star in the middle. On high-demand shows nearing a sellout, these tend to be the last seats available.

Mobile Delivery

Tickets are stored digitally in the account and can be transferred electronically. This is the only acceptable delivery method unless otherwise specified.

Will Call

Tickets must be picked up in person at the venue box office on the day of the event. Do not purchase without approval.

Hard Shipping

Physical tickets will be mailed to the address on the account. Do not purchase without approval.

Delivery Delay

A delay set by the venue or performer that prevents tickets from being transferred immediately after purchase. Mobile transfer will not be available until the delay is lifted — typically within a few days to a few weeks after the event. If a delivery delay is in place, report when the delay will be lifted.

Mobile Transfer

The process of sending digital tickets from your account to another user. Completed through the account under the 'My Events' tab. Steps: select tickets, click Next, complete two-factor authentication, enter the recipient's name and email address, and click Next. A transfer confirmation email will be sent — forward a screenshot showing the event info, seat details, and recipient email address.