What Should I Do If a Confirmation Isn't Approved?

There are two different reasons a confirmation might not go through, and they're handled differently:

A) Documentation issue (paperwork problem, not a purchasing error) If the underlying purchase was correct but something about what you submitted needs fixing — a missing confirmation, an illegible attachment, a mismatched detail — our team identifies this and reaches out to you directly. In this case:

• It is not marked as a Rejected status
• You'll be asked to resubmit the order confirmation, with guidance on how to do so correctly and how to avoid the same issue next time
• Once proper documentation is provided, it's cleared and moves forward normally

B) Genuine purchasing error If the confirmation is rejected because the underlying purchase itself was invalid — wrong event, section, or price; entered info incorrectly; used an unapproved account — this is treated as a purchasing error under Participant Responsibility Policy Part 1, and shows as a Rejected status:

• You'll be notified via dashboard and email/SMS
• You have 24 hours to choose: Option 1 (keep the tickets, pay 100% of face value) or Option 2 (transfer the tickets to TTC and walk away — transferable tickets only)
• No response in 24 hours = Option 1 is applied automatically and you're invoiced
• If you believe the rejection wasn't your error, you can appeal to help@theticketcollective.com within that 24-hour window — this pauses the clock while it's reviewed, and you'll get a response within 48 hours

Updated on: 02/09/2026