The Ticket Collective
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Liability & Conduct
Your liabilities and responsibilities.
Negligent Conduct and Due Process Explained
What is Negligent Conduct?
Negligent Conduct is a pattern of careless behavior that poses a risk to The Ticket Collective and its community. It is distinct from simple errors or honest one-time mistakes. Specific negligent practices include: Box office account mismanagement — Making multiple orders from one ac
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Is there a due process procedure for negligence determinations?
Yes. The Ticket Collective follows a formal due process procedure before any negligence determination becomes final: Notice — You will receive written notice of the alleged Negligent Conduct, including specific evidence and the proposed financial consequences Response Period — You
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Can ticketing platforms ban my account?
Yes. Some ticketing platforms restrict certain purchasing behaviors. If a platform determines your account has violated its policies, it may suspend the account, cancel ticket orders, or limit future purchases.
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What happens if I violate platform rules?
Violations may result in removal from The Ticket Collective network, forfeiture of pending compensation, and account suspension.
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Accountability: Errors, Debts, and Penalties
What am I responsible for if I make a purchasing error?
You are responsible for all costs associated with errors made during the purchase process. This includes but is not limited to: Tickets cancelled for violating box office terms of service or posted purchase limits Buying tickets for the wrong event, section, or price Entering inc
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What are the penalties for failing to deliver tickets?
If you fail to deliver tickets — including by refusing to provide account access or verification codes upon request — you are responsible for the full cost of the tickets (acquisition cost plus fees) and a penalty of 200% of that total cost.
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What if I owe money to The Ticket Collective?
If you owe a balance, The Ticket Collective may offset amounts owed against your future earnings. You will receive an invoice with 10 days to pay.
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Am I responsible for the box office terms of service compliance?
Yes — 100%. You are solely responsible for reading, understanding, and complying with the terms of service of every box office, venue, and ticketing platform you use. The Ticket Collective does not review or monitor box office terms on your behalf. You are expected to: Know the purch
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