TTC - How to Submit Order Confirmation

Submit Order Confirmation in Ticket Collective Before Ticket Transfer

Objective

This tutorial explains how to submit an order confirmation from the Ticket Collective Personal Dashboard before starting the ticket transfer process. It ensures the correct confirmation method is used and that all required information is included for review.

Key Steps

1. Locate the Order Confirmations section 0:00

Log in to your Ticket Collective Personal Dashboard.
Scroll down until you find the Order Confirmations section.
Use this area to begin the order confirmation submission process before transferring tickets.

2. Open the submission options 0:16

Click into the Order Confirmations section.
Select the blue Submit Order Confirmation button.
Review the two available submission methods before choosing the one that fits your order confirmation format.

3. Submit by uploading a screenshot 0:29

Choose the screenshot upload option if your screenshot contains all required information.
Confirm the screenshot clearly shows every required detail listed at the top of the page.
Upload the screenshot only after verifying it is complete and readable.
If any required information is missing, do not submit yet—correct it first.

5. Submit order confirmation via email 0:44

If you are not using a screenshot, submit the order confirmation through email.
Follow the How to Submit instructions located below your order confirmation email.
Complete the email submission exactly as instructed to ensure it is accepted.

Cautionary Notes

Do not begin ticket transfer until the order confirmation has been submitted.
A screenshot should only be used if it includes all required information.
Always verify the required information list at the top of the page before submitting.
Follow the email submission instructions exactly to avoid delays or rejection.

Tips for Efficiency

Use a screenshot only when it already contains all required details to save time.
Keep the required information list visible while preparing your submission.
If submitting by email, copy the instructions carefully to avoid mistakes.
Review the confirmation once before submitting to reduce back-and-forth corrections.

Updated on: 28/05/2026

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