SeatGeek - How to Transfer Tickets and Forward Confirmation

Transferring Tickets in SeatGeek and Forwarding Transfer Confirmation to Ticket Collective

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Objective

This tutorial explains how to transfer tickets in SeatGeek, verify the transfer, and forward the transfer confirmation email to Ticket Collective. It is designed to help a team member complete the process accurately and provide the required confirmation to the Ticket Collective team.

Key Steps

1. Sign in to SeatGeek 0:07

• Go to SeatGeek.com.
• Sign in to your SeatGeek account.
• If you do not yet have an account, create one first by following the SeatGeek account setup process.

2. Open your tickets from the account menu 0:18

• Once logged in, locate your account menu in the top-right corner of the SeatGeek homepage.
• Select your account and navigate to Tickets.
• This will take you to your ticket dashboard where your upcoming events are listed.

3. Start the ticket transfer 0:28

• Find the Transfer button above your upcoming events.
• Click Transfer to begin the process.
• Select the event for which you want to transfer tickets.

4. Choose the seats to transfer 0:38

• Select the specific seat(s) you want to transfer.
• Confirm that you are choosing the correct tickets for the intended recipient.
• Review your selection before moving to the next step.

5. Enter recipient contact information 0:51

• Enter the recipient’s email address or phone number.
• Make sure the contact information is accurate so the transfer can be delivered successfully.
• If you do not have either contact method, you cannot complete the transfer using this option.

6. Complete the transfer and verify status 1:04

• Select the recipient and complete the transfer.
• After submission, return to your Tickets section to confirm the tickets are no longer listed as available in your account.
• This indicates the tickets are in the process of being transferred.

7. Locate the transfer confirmation email 1:26

• Check your email inbox for the Transfer Confirmation email from SeatGeek.
• This confirmation must be forwarded to Ticket Collective as part of the process.

8. Open the Ticket Collective dashboard 1:35

• In a separate browser window, open your Ticket Collective Dashboard.
• Navigate to the section related to ticket transfers.

9. Find the forwarding email address 1:41

• Scroll down and select Ticket Transfers.
• Locate and copy the Ticket Collective forwarding email address shown on the page.
• Review the instructions on the page before forwarding the confirmation email.

10. Forward the confirmation email to Ticket Collective 1:55

• Open the SeatGeek Transfer Confirmation email in your inbox.
• Click Forward.
• Paste the Ticket Collective forwarding email address into the recipient field.
• Send the email to complete the forwarding step.

Cautionary Notes

• Do not transfer tickets to the wrong recipient; verify the email address or phone number before submitting.
• Do not skip the confirmation email forwarding step; Ticket Collective requires this for tracking and verification.
• If you do not have the recipient’s email address or phone number, you will not be able to use SeatGeek’s transfer option.
• Confirm that the tickets are no longer visible in your SeatGeek account after transfer submission.
• If anything is unclear or the transfer does not behave as expected, contact Ticket Collective staff through the chat feature.

Tips for Efficiency

• Keep SeatGeek and the Ticket Collective dashboard open in separate browser tabs or windows to reduce switching time.
• Copy the Ticket Collective forwarding email address directly from the dashboard to avoid typing errors.
• Verify the event and seat selection before submitting to prevent rework.
• Check your inbox immediately after transferring so you can forward the confirmation without delay.
• Use the chat feature early if you are unsure about any step, especially before sending the confirmation email.

Updated on: 28/05/2026