Articles on: Liability & Conduct

Participant Responsibility Policy

⚠️ Please read this section carefully. As an independent contractor, you're responsible for certain costs and consequences related to how you use the platform — from purchase errors to account conduct. Understanding this upfront helps you make an informed decision about becoming a participant.


On this page:


  • Part 1: Purchasing Errors
  • Part 2: Failure to Deliver Tickets
  • Part 3: If You Owe Money to The Ticket Collective


Part 1: Purchasing Errors


What counts as a purchasing error?

You are responsible for all costs associated with errors made during the purchase process. This includes, but is not limited to:


  • Tickets canceled for violating box office terms of service or posted purchase limits
  • Buying tickets for the wrong event, section, or price
  • Entering incorrect information on the payment screen
  • Shipping physical tickets to the wrong address
  • Transferring electronic or digital tickets to the wrong email address or user account
  • Using an unapproved credit card or account

Costs may include replacement ticket costs, administrative fees, and lost commissions.


What does not count as a purchasing error?

If a purchase is rejected because a participant acted on inaccurate or outdated information from TTC's own dashboard or alerts (for example, a listing shown as available, at a given price, or in a given section that had already changed or expired on the broker's end before TTC's system reflected it), this is not treated as a participant-caused purchasing error under Part 1. Participants can note this in their appeal under "If you think it wasn't your error," and we will review it accordingly.


Note: Accumulating 2 purchasing errors within a rolling 30-day period results in a flag on your account under our Progressive Enforcement policy (see Platform Conduct Policy). This flag shares the same strike counter as conduct violations.


If a submission is rejected

If a broker rejects your submission due to a purchasing error, you'll be notified through your dashboard and by email/SMS. From that point, you'll have 24 hours to choose one of two options:


Option 1 — Keep the tickets: Pay 100% of face value via reimbursement to TTC. Available for all ticket types.
Option 2 — Transfer the tickets and walk away: Transfer the tickets to TTC, and TTC takes ownership. Available for transferable tickets only.


If you don't respond within 24 hours, Option 1 is applied automatically, and an invoice will be sent to you for payment.


If you think it wasn't your error

If you believe the rejection wasn't caused by your own mistake, you can submit an appeal with supporting evidence to help@theticketcollective.com — you'll need to do this within your 24-hour response window.


  • Submitting an appeal pauses your 24-hour window while it's reviewed, so you won't be defaulted into Option 1 while your evidence is being looked at.
  • You'll receive an updated response within 48 hours of submitting your appeal.
  • If your appeal is approved, no payment or transfer is required from you.
  • If your appeal is denied, your 24-hour window resumes from where it left off, and you'll need to choose Option 1 or Option 2.


Payment

If payment is owed under this section, an invoice will be sent via PayPal. You can pay using Venmo, PayPal, credit/debit card, or ACH.


Part 2: Failure to Deliver Tickets


What counts as failure to deliver

If you fail to deliver tickets — including by refusing to provide account access or verification codes upon request — you are responsible for:


  • The full cost of the tickets (acquisition cost plus fees), and
  • A penalty of 200% of that total cost


Example: If tickets cost $500, your total liability could be $500 + $1,000 (200% penalty) = $1,500.
This applies to:


  • Missed shipping deadlines
  • Incorrect delivery addresses
  • Transferring tickets to the wrong account
  • Withholding required access to the account


Deadline: Tickets must be delivered at least 48 hours before the event date, unless specifically stated or verified by TTC admin. If delivery hasn't happened by that point, the penalty applies.
This penalty is not subject to appeal.


Disciplinary action

If a violation is confirmed, enforced actions may include:

  • Formal warnings
  • Temporary account suspension
  • Permanent removal from the platform


Payment

If payment is owed under this section, an invoice will be sent via PayPal. You can pay using Venmo, PayPal, credit/debit card, or ACH.


Part 3: If You Owe Money to The Ticket Collective

If you owe a balance, The Ticket Collective may offset the amount owed against your future earnings. You'll receive an invoice with 10 days to pay.


Late payments accrue interest at 1.5% per month. Unpaid debts may be:

  • Referred to collections
  • Reported to credit bureaus
  • Pursued through legal action


Payment

Invoices are sent via PayPal. You can pay using Venmo, PayPal, credit/debit card, or ACH.


How this determination is made

Balances owed are determined and reviewed by our securities admin team.


If you think this is a mistake

If you believe you don't owe this balance, email help@theticketcollective.com and our team will review your case, with a response within 48 hours.


Updated on: 28/08/2026