AXS - How to TransferTickets and Forward Confirmation

Transferring Tickets in AXS and Forwarding the Confirmation to Ticket Collective

Objective

This tutorial explains how to transfer tickets in AXS, confirm the transfer was completed, and forward the transfer confirmation email to Ticket Collective. Follow these steps to ensure the ticket transfer is completed correctly and the required confirmation is submitted.

Key Steps

1. Sign in to AXS and access your account 0:00

Go to AXS.com and sign in to your account.
If you do not already have an AXS account, create one before continuing.
From the AXS home page, click your initials in the top-right corner.
Select Your Account from the menu.

2. Verify your account if prompted 0:28

If AXS asks you to sign in again, complete the sign-in process.
If prompted, verify your account using the code sent to your phone number.
Continue once you have successfully accessed the Your Account screen.

3. Open the Your Tickets tab and start a transfer 0:41

In Your Account, switch to the Your Tickets tab.
Locate the Transfer button in the top-right corner.
Click Transfer to begin the ticket transfer process.

4. Select the event and tickets to transfer 0:51

Find the event for which you want to transfer tickets.
Open the event’s drop-down menu.
Select the specific individual tickets you want to transfer.
Confirm the selected tickets appear on the right side of the screen.

5. Enter recipient details and complete the transfer 1:04

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Enter the recipient’s name, email, or phone number.
Confirm the recipient is added and active.
Select the option to transfer the number of selected tickets.
Verify the tickets are no longer available in your account after transfer.

6. Locate the transfer confirmation email 1:36

Check your email for the transfer confirmation message from AXS.
Keep this email available, as it must be forwarded to Ticket Collective.

7. Find the Ticket Collective forwarding email 1:45

Open a new browser window and go to your Ticket Collective dashboard.
Scroll down and select Ticket Transfers.
Review the instructions on the page.
Copy the forwarding email address provided by Ticket Collective.

8. Forward the confirmation email to Ticket Collective 2:05

Open the AXS Transfer Confirmation email in your inbox.
Click Forward.
Paste the Ticket Collective forwarding email into the To field.
Send the email to complete the forwarding step.

9. Confirm completion and ask questions if needed 2:18

Confirm that the ticket transfer was completed successfully.
Confirm that the transfer confirmation email was forwarded to Ticket Collective.
If you have questions about transfers or forwarding, contact Ticket Collective staff through the chat feature.

Cautionary Notes

Do not skip the email forwarding step; Ticket Collective requires the transfer confirmation email.
Make sure you select the correct event and correct tickets before completing the transfer.
If AXS prompts for verification, use the code sent to your registered phone number.
Double-check the recipient information before sending, since transfers may not be reversible.

Tips for Efficiency

Keep AXS, your email inbox, and the Ticket Collective dashboard open in separate tabs or windows.
Copy the Ticket Collective forwarding email directly from the dashboard to avoid typing errors.
Have the recipient’s contact information ready before starting the transfer.
Save time by checking that the tickets disappear from your account immediately after transfer, then forward the confirmation right away.

Updated on: 28/05/2026

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