Q: Tutorial: How-To Ticketmaster

${frame}<a href="https://muyjqfbwinpsatzapjzm.supabase.co/storage/v1/object/public/training/howto.mp4?t=1771437313492">How-To Ticketmaster</a> || Both videos must be completed in order before you can move forward in onboarding.

Q: Tutorial: A to Z – Ticket Brokers

${frame}<a href="https://muyjqfbwinpsatzapjzm.supabase.co/storage/v1/object/public/training/intro.mp4?t=1771437268409">A to Z – Ticket Brokers</a> || Both videos must be completed in order before you can move forward in onboarding.

Q: Purchasing Keywords

A quick-reference guide to key event purchasing terms. | Term | Definition | | Presale | A ticket sale that occurs before the general public onsale, typically requiring a presale code to access. Presale codes are provided in event details. | | General Onsale / Public Sale | The point at which tickets become available to the general public with no code required. | | Waiting Room / Queue | A virtual holding area that opens before high-demand events go on sale. To join, log into the account before the presale start time. The waiting room typically opens 15 minutes prior to the sale. Some waiting rooms require two-factor authentication — be prepared to receive a code to the number on file. | | Carting | The act of selecting tickets and adding them to your cart. Once tickets are selected, click Next to proceed to the cart screen. Do not complete the purchase until approval has been granted. | | Cart Timer | A countdown timer — generally five minutes — that begins once tickets are in your cart. The purchase must be completed within that window or the tickets will be released. | | Ticket Limit | The maximum number of tickets that may be purchased on a single account for a given event. Most events have an 8-ticket limit, though it can be as low as 2. The limit is listed under event info. Never exceed the ticket limit or attempt multiple purchases on the same account to acquire more tickets — all orders can be cancelled for exceeding the limit. | | *

Q: Ticket Types

A quick-reference guide to key ticket types. | Term | Definition | | Floor Seats | Seats on the floor section of the venue — same level as the stage. Typically the closest seats to the performer. | | Lowers | Seats are located in the lower-level sections, directly above the floor. The first seated section after the floor. | | Clubs | A mid-level seating tier found at some venues, generally situated between the lower and upper levels. | | Uppers | Seats on the highest level of the venue. | | Facing | Seats with a direct line of sight to the stage. | | Official Platinum / VIP Tickets | Premium tickets priced higher based on the promoter's and/or the performer's specifications. A note on the ticket will describe these seats. These should never be purchased without prior approval. | | Limited or Obstructed View | The seat does not have a full, clear view of the stage or performer. This will be disclosed on the ticket listing. Do not purchase without approval. | | Handicap / ADA / Companion Seat | A seat designated for fans with additional accessibility needs. Do not purchase without approval. | | Non-Transferable | Tickets that cannot be digitally transferred to another account. This may appear on the left side of the screen when carting. Approval must be obtained before purchasing. |

Question 1

Tutorial: How-To Ticketmaster

Accepted Answer

${frame}How-To Ticketmaster || Both videos must be completed in order before you can move forward in onboarding.

Question 2

Tutorial: A to Z – Ticket Brokers

Accepted Answer

${frame}A to Z – Ticket Brokers || Both videos must be completed in order before you can move forward in onboarding.

Question 3

Purchasing Keywords

Accepted Answer

A quick-reference guide to key event purchasing terms.

| Term | Definition | | Presale | A ticket sale that occurs before the general public onsale, typically requiring a presale code to access. Presale codes are provided in event details. | | General Onsale / Public Sale | The point at which tickets become available to the general public with no code required. | | Waiting Room / Queue | A virtual holding area that opens before high-demand events go on sale. To join, log into the account before the presale start time. The waiting room typically opens 15 minutes prior to the sale. Some waiting rooms require two-factor authentication — be prepared to receive a code to the number on file. | | Carting | The act of selecting tickets and adding them to your cart. Once tickets are selected, click Next to proceed to the cart screen. Do not complete the purchase until approval has been granted. | | Cart Timer | A countdown timer — generally five minutes — that begins once tickets are in your cart. The purchase must be completed within that window or the tickets will be released. | | Ticket Limit | The maximum number of tickets that may be purchased on a single account for a given event. Most events have an 8-ticket limit, though it can be as low as 2. The limit is listed under event info. Never exceed the ticket limit or attempt multiple purchases on the same account to acquire more tickets — all orders can be cancelled for exceeding the limit. | | *

Question 4

How do I buy tickets step-by-step?

Accepted Answer

Follow these steps when an event goes on sale:

Watch for event announcements — events are posted regularly
Review the event details and target criteria
Open the purchase link provided in the event details
Enter the waiting room or queue
When the sale opens, find tickets matching the target criteria and add them to your cart — DO NOT complete the purchase yet
Take a screenshot of your cart
Submit the cart screenshot via SMS, email, or your Ticket Collective dashboard
If approved, proceed to checkout — if rejected, release the tickets and search for a different set | ℹ️ You may only complete a purchase after your cart has been approved.

Question 5

Ticket Types

Accepted Answer

A quick-reference guide to key ticket types.

| Term | Definition | | Floor Seats | Seats on the floor section of the venue — same level as the stage. Typically the closest seats to the performer. | | Lowers | Seats are located in the lower-level sections, directly above the floor. The first seated section after the floor. | | Clubs | A mid-level seating tier found at some venues, generally situated between the lower and upper levels. | | Uppers | Seats on the highest level of the venue. | | Facing | Seats with a direct line of sight to the stage. | | Official Platinum / VIP Tickets | Premium tickets priced higher based on the promoter's and/or the performer's specifications. A note on the ticket will describe these seats. These should never be purchased without prior approval. | | Limited or Obstructed View | The seat does not have a full, clear view of the stage or performer. This will be disclosed on the ticket listing. Do not purchase without approval. | | Handicap / ADA / Companion Seat | A seat designated for fans with additional accessibility needs. Do not purchase without approval. | | Non-Transferable | Tickets that cannot be digitally transferred to another account. This may appear on the left side of the screen when carting. Approval must be obtained before purchasing. |

Question 6

Why is automation prohibited?

Accepted Answer

Automated tools may violate the Better Online Ticket Sales (BOTS) Act of 2016, which prohibits circumventing ticket-purchasing safeguards. To ensure compliance with federal law and platform rules, all purchases must be completed manually by verified participants.

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