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# What Should I Do If Transfer Isn't Available?

Some events have a **Delivery Delay** set by the venue or performer. This prevents mobile transfer from being available immediately after your purchase — even though the purchase itself went through completely. This is expected and not a sign that anything went wrong on your end. The delay typically lifts within a few days to a few weeks **before the event**.

**What to do:**
* Don't attempt to force the transfer or contact support assuming something's broken
* Note the expected delay-lift date/time when you submit your order confirmation, if that information was provided at checkout
* Check back once the delay window has passed
* If the delay window has passed and transfer still isn't available, that's the point to reach out to support