What is Negligent Conduct?

Negligent Conduct is a pattern of careless behavior that poses a risk to The Ticket Collective and its community. It is distinct from simple errors or honest one-time mistakes. Specific negligent practices include:

• Box office account mismanagement — Making multiple orders from one account in ways that create broker-like purchase patterns and trigger cancellations
• Using flagged accounts after notification — Continuing to use accounts. The Ticket Collective has instructed you to stop using (ZERO TOLERANCE)
• Fictitious identity use — Using fake names, addresses, or accounts (ZERO TOLERANCE — IMMEDIATE TERMINATION)
• Communication failures — Not responding within required timeframes (see below)

Communication Response Requirements:

• Critical communications — Response required within 2 hours. Covers: active purchases requiring immediate action or correction, ticket transfers pending or at risk of expiring, verification codes or account access needed for time-sensitive fulfillment, flagged or cancelled orders under review, or any communication explicitly marked Critical
• Urgent communications — Response required within 6 hours. Covers: ticket transfers not yet initiated after a completed purchase, outstanding proof of purchase or transfer submissions, account or payment issues affecting an active event, or any communication explicitly marked Urgent
• Standard communications — Response required within 24 hours. Covers: routine follow-ups from support, documentation requests outside an active purchase window, scheduling, onboarding, or compliance inquiries, or any communication not marked Critical or Urgent

Financial consequences for Negligent Conduct may include:

• Forfeiture of service fees for affected transactions
• Reimbursement of acquisition costs for cancelled orders
• Coverage of retail penalties
• $150 administrative fee per incident

Updated on: 09/03/2026