Articles on: Liability & Conduct

What am I responsible for if I make a purchasing error?

⚠️ Please read this section carefully. As an independent contractor, you bear certain financial responsibilities. Understanding these upfront helps you make an informed decision about becoming a participant.

You are responsible for all costs associated with errors made during the purchase process. This includes but is not limited to:

Tickets cancelled for violating box office terms of service or posted purchase limits
Buying tickets for the wrong event, section, or price
Entering incorrect information into the payment screen
Shipping physical tickets to the wrong address
Transferring electronic or digital tickets to the wrong email address or user account
Using an unapproved credit card or account

Costs may include replacement ticket costs, administrative fees, and loss of earned commissions.

ℹ️ If a broker rejects your submission due to your error, the Mistake Purchase Policy applies and you have 24 hours to choose one of two options: (1) Keep the tickets — pay 100% of face value, tickets transfer to your personal account, available for all ticket types; or (2) Pay 25% and walk away — pay 25% of ticket face value, The Ticket Collective takes ownership and handles resale, available for transferable tickets only. If you do not respond within 24 hours, Option 2 is applied automatically for transferable tickets, or Option 1 for non-transferable tickets.

Updated on: 09/03/2026

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