> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://the-ticket-collective.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Step 5 - Completing Your Purchase, Forwarding Confirmation & Transferring your tickets

${frame}[Completing Your Purchase & Forwarding Confirmation](https://drive.google.com/file/d/14DqlU74QBDM8imkKqfhr26MFXwPf9aw5/preview)


### Cart Approved
Once you have an approved cart, you're on the clock. 

![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_ah9wsf.png)


![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_zsdr6u.png)

|| You will be notified with cart approvals/rejections through email/sms, and your dashboard.
### Retrieve your Virtual Card Information (if you have not yet)
Head to your Personal Details Page and grab your Virtual Card details (Card number, expiration, and CVV). 

![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_1hrise7.png)
| TIP: Save this payment method for faster checkout next time!

${color}[#4125d0](***Click below for a tutorial on adding a payment method on your account:***)${color}[#4125d0]( )
* [Ticketmaster](https://the-ticket-collective.crisp.help/en/article/ticketmaster-how-to-add-a-new-payment-method-a1qazu/)
* [SeatGeek](https://the-ticket-collective.crisp.help/en/article/seatgeek-how-to-add-a-new-payment-method-7403h7/)
* [AXS](https://the-ticket-collective.crisp.help/en/article/axs-how-to-add-a-new-payment-method-klw9v8/)

### Marketplace Checkout
Go back to the marketplace and complete your purchase. Always remember: 
1. Do not add ticket insurance 
2. Always confirm the correct delivery method is selected. (**Always choose Mobile Delivery)** 
![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_1baayz8.png)
||| Always keep an eye on the timer and complete the purchase BEFORE it expires. 

${color}[#4125d0](***Click below for a tutorial on buying tickets on your account:***)${color}[#4125d0]( )
* [Ticketmaster](https://the-ticket-collective.crisp.help/en/article/ticketmaster-how-to-buy-tickets-1kkzrwz/)
* SeatGeek
* [AXS](https://the-ticket-collective.crisp.help/en/article/axs-how-to-buy-tickets-1km3p73/)

### Why a transaction can get declined
Your purchase can get declined if: 
* It exceeds the funded amount on your card. 
* You try to buy before the TTC admin has approved the cart. 
* You let the timer expire before completing the purchase. 
![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_1d335nm.png)
||| Do not wait before the timer runs out and Do not try to buy anything that The Ticket Collective has not approved yet.

### Order Confirmed
As soon as the purchase pushes through, make sure to forward the confirmation email to your [Ticket Collective Forwarding Email Address. ](https://the-ticket-collective.crisp.help/en/article/ttc-how-to-find-your-unique-ttc-forwarding-email-eiomep/)
1. **Locate the order confirmation email.**
    * In your email inbox, find the ***original order confirmation email*** for the tickets you just purchased. Keep this open.
2. [Find your Ticket Collective forwarding email address.](https://the-ticket-collective.crisp.help/en/article/ttc-how-to-find-your-unique-ttc-forwarding-email-eiomep/)

![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_1p9euzg.png)

    * Navigate to the Ticket Collective website, and enter your dashboard.
    * Select Order Confirmations
    * You will find your unique Ticket Collective email address immediately.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_1cbw1du.png)

3. **Forward the confirmation to your email address.**
    * Reopen the order confirmation email. 
    * Select "Forward", and enter *your unique Ticket Collective email address*.
    * Send the confirmation email. 

### Transfer your tickets 
As soon as the tickets are available to transfer. 
1. Transfer your tickets directly to: tickets@theticketcollective.com
    * [*Click here for a tutorial on transferring tickets using **Ticketmaster***](https://the-ticket-collective.crisp.help/en/article/ticketmaster-how-to-transfer-tickets-forward-transfer-confirmation-jj8o16/)
    * [*Click here for a tutorial on transferring tickets using **SeatGeek***](https://the-ticket-collective.crisp.help/en/article/seatgeek-how-to-transfer-tickets-1u619yi/)
    * [*Click here for a tutorial on transferring tickets using **AXS***](https://the-ticket-collective.crisp.help/en/article/axs-how-to-transfer-tickets-nirvj0/)
2. Once the transfer is complete, forward the transfer confirmation email to your [Ticket Collective Forwarding Email Address. ](https://the-ticket-collective.crisp.help/en/article/ttc-how-to-find-your-unique-ttc-forwarding-email-eiomep/)
    2. Make sure to include ALL attachments (ticket images and PDFs) when you forward it. 
||| Do not begin ticket transfer until the order confirmation has been submitted.