> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://the-ticket-collective.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Participant Responsibility Policy || ⚠️ Please read this section carefully. As an independent contractor, you're responsible for certain costs and consequences related to how you use the platform — from purchase errors to account conduct. Understanding this upfront helps you make an informed decision about becoming a participant. ###### On this page: * Part 1: Purchasing Errors * Part 2: Failure to Deliver Tickets * Part 3: If You Owe Money to The Ticket Collective --- ### __Part 1: Purchasing Errors__ ### What counts as a purchasing error? You are responsible for all costs associated with errors made during the purchase process. This includes, but is not limited to: * Tickets canceled for violating box office terms of service or posted purchase limits * Buying tickets for the wrong event, section, or price * Entering incorrect information on the payment screen * Shipping physical tickets to the wrong address * Transferring electronic or digital tickets to the wrong email address or user account * Using an unapproved credit card or account Costs may include replacement ticket costs, administrative fees, and lost commissions. ### What does not count as a purchasing error? If a purchase is rejected because a participant acted on inaccurate or outdated information from TTC's own dashboard or alerts (for example, a listing shown as available, at a given price, or in a given section that had already changed or expired on the broker's end before TTC's system reflected it), this is not treated as a participant-caused purchasing error under Part 1. Participants can note this in their appeal under "If you think it wasn't your error," and we will review it accordingly. ###### Unsuccessful purchase attempts An approved cart that cannot be purchased — for any reason, including a declined payment — is not a purchasing error. It's an unsuccessful attempt, and it happens. This carries none of the consequences described above. As always, payout is tied to a completed purchase and completed transfer — not to opting in or cart approval — see "[Does Participation Guarantee a Payout?](https://the-ticket-collective.crisp.help/en/article/does-an-approved-cart-guarantee-a-payout-di6n2k/)" and "[How & When do I get paid?](https://the-ticket-collective.crisp.help/en/article/how-when-do-i-get-paid-hvmr0w/)" for how payout is actually triggered. ||| Note: Accumulating 2 purchasing errors within a rolling 30-day period results in a flag on your account under our [Progressive Enforcement policy](https://the-ticket-collective.crisp.help/en/article/platform-conduct-policy-1o6roo6/?bust=1787935527913) (see Platform Conduct Policy). This flag shares the same strike counter as conduct violations. ### If a submission is rejected If a broker rejects your submission due to a purchasing error, you'll be notified through your dashboard and by email/SMS. From that point, you'll have **24 hours** to choose one of two options: **Option 1 — Keep the tickets:** Pay 100% of face value via reimbursement to TTC. Available for all ticket types. **Option 2 — Transfer the tickets and walk away:** Transfer the tickets to TTC, and TTC takes ownership. Available for transferable tickets only. If you don't respond within 24 hours, **Option 1 is applied automatically**, and an invoice will be sent to you for payment. ### If you think it wasn't your error If you believe the rejection wasn't caused by your own mistake, you can submit an appeal with supporting evidence to [**help@theticketcollective.com**](mailto:help@theticketcollective.com) — you'll need to do this within your 24-hour response window. * Submitting an appeal **pauses your 24-hour window** while it's reviewed, so you won't be defaulted into Option 1 while your evidence is being looked at. * You'll receive an updated response within **48 hours** of submitting your appeal. * **If your appeal is approved**, no payment or transfer is required from you. * **If your appeal is denied**, your 24-hour window resumes from where it left off, and you'll need to choose Option 1 or Option 2. ### Payment If payment is owed under this section, an invoice will be sent via PayPal. You can pay using **Venmo, PayPal, credit/debit card, or ACH**. --- ### __Part 2: Failure to Deliver Tickets__ ### What counts as failure to deliver If you fail to deliver tickets — including by refusing to transfer tickets, provide account access or verification codes upon request — you are responsible for: * The full cost of the tickets (acquisition cost plus fees), **and** * A penalty of **200% of that total cost** **Example:** If tickets cost $500, your total liability could be $500 + $1,000 (200% penalty) = **$1,500**. This applies to: * Missed shipping deadlines * Incorrect delivery addresses * Transferring tickets to the wrong account * Withholding required access to the account **Deadline:** Tickets must be delivered at least **48 hours before the event date, unless specifically stated or verified by TTC admin**. If delivery hasn't happened by that point, the penalty applies. **__This penalty is not subject to appeal.__** ### What does not count as failure to deliver If a transfer fails due to a genuine platform-side technical issue outside the participant's control — for example, a marketplace outage, a transfer feature that becomes unavailable through no fault of the participant, or an error on the ticket platform itself — this is not treated as a participant-caused failure to deliver under Part 2. Participants should report this to [**help@theticketcollective.com**](mailto:help@theticketcollective.com) with supporting evidence (such as an error screenshot) as soon as it occurs, and before the 48-hour delivery deadline where possible, so it can be reviewed before any penalty is applied. ### Disciplinary action If a violation is confirmed, enforced actions may include: * Formal warnings * Temporary account suspension * Permanent removal from the platform ### Payment If payment is owed under this section, an invoice will be sent via PayPal. You can pay using **Venmo, PayPal, credit/debit card, or ACH**. --- ### __Part 3: If You Owe Money to The Ticket Collective__ If you owe a balance, The Ticket Collective may offset the amount owed against your future earnings. You'll receive an invoice with **10 days** to pay. **Late payments accrue interest at 1.5% per month.** Unpaid debts may be: * Referred to collections * Reported to credit bureaus * Pursued through legal action ### Payment Invoices are sent via PayPal. You can pay using **Venmo, PayPal, credit/debit card, or ACH**. ### How this determination is made Balances owed are determined and reviewed by our securities admin team. ### If you think this is a mistake If you believe you don't owe this balance, email [**help@theticketcollective.com**](mailto:help@theticketcollective.com) and our team will review your case, with a response within **48 hours**. ###