> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://the-ticket-collective.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# AXS - How to Transfer Tickets & Forward Transfer Confirmation

||| IMPORTANT: Before submitting your ticket transfers, you must first submit your [__order confirmation__](https://the-ticket-collective.crisp.help/en/article/step-4-completing-your-purchase-forwarding-confirmation-transferring-your-tickets-va3iu3/).

### Key Steps
1. **Navigate to your Ticket Collective dashboard.**
    * Open [__theticketcollective.com__](https://theticketcollective.com/) and navigate to your personal user dashboard.
![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_1eegpzs.png)
    * For ticket transfers, open the section entitled **Track your Ticket Transfers**.
    * Review the transfer instructions, as seen below. Keep this tab open.
![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_1pa4ej8.png)
2. **Log in to your AXS and access your account.** 
    * Select **Your Account** from the menu.
 ![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_yzi1nl.png)
 
3. **Open the Your Tickets tab and start a transfer.** 
    * In **Your Account**, switch to the **Your Tickets** tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_rwvnib.png)
    * Click the **Transfer** button in the top-right corner.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_jz4xs9.png)
4. **Select the event and tickets to transfer**.
    * Find the event for which you want to transfer tickets.
![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_121kuud.png)
    * Expand the event you need to transfer tickets for by opening the event’s drop-down menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_md1ahu.png)
    * Select the specific individual tickets you want to transfer.
![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_275llr.png)

    * Assign Recipient to tickets@theticketcollective.com 
        * The email address can also be copied directly from the TTC Dashboard, in the Ticket Transfers view you have open.
    * You will need to add a new contact if it's your first time transferring tickets to us

![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_12kw4o9.png)
|| You always transfer your tickets to tickets@theticketcollective.com

    * Click Add New. 
        * Enter your first and last name 
        * Enter [tickets@theticketcollective.com](mailto:tickets@theticketcollective.com) in both the Email Address and Confirm Email Address.
        * Click Add New Contact
![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_1kl8fms.png)
5. **Complete your transfer**
    * Select Send tickets by email and click Transfer # Selected
![](https://storage.crisp.chat/users/helpdesk/website/-/b/d/e/e/bdeec311a0ccc000/image_1ustvbl.png)
6. **Locate the transfer confirmation email**.
    * Check your email inbox for the **AXS transfer confirmation** **email**.
    * Keep this email available, as it must be forwarded.
    * Do not delete or archive it before forwarding.

7. **Forward the transfer confirmation email to your unique** [**TTC forwarding email**](https://the-ticket-collective.crisp.help/en/article/ttc-how-to-find-your-unique-ttc-forwarding-email-eiomep/) **right away.**
    * Make sure to include ALL attachments (ticket images and PDFs) when you forward it.